🚚 Shipping Policy

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Where We Ship From

Nectrum ships most orders from our Hong Kong and China warehouses.
If your item is in stock at our US warehouse, we may ship domestically to ensure faster delivery.

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Shipping Options & Delivery Times

Shipping Method Estimated Delivery Time* Notes
Standard Shipping 8–12 business days
(including processing) 		Most orders; ships from China/Hong Kong warehouse
Expedited Shipping 3–8 business days
(including processing) 		Available at checkout for US addresses; stock location varies

*Estimated delivery times exclude weekends and public holidays and may vary depending on customs clearance and local carrier conditions.
Delivery Delays: Delivery times are estimates. Delays due to customs inspections, local holidays, or carrier disruptions may occur and are beyond our control.

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Order Processing

  • All orders are processed within 1–2 business days (excluding weekends & holidays).
  • You'll receive a confirmation email with tracking information once your order ships.
  • Pre-orders ship within 2–3 business days of the item arriving in stock.
  • Once your order ships, we cannot modify it.
    Please contact us immediately if corrections are needed before fulfillment.
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International Shipping

We’re proud to offer worldwide delivery. However, shipping availability and timeframes vary by region.

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Free Shipping Thresholds

Country/Region Free Shipping Minimum
USA (continental), UK, Canada, Hong Kong, Japan, Singapore, Thailand, Malaysia, Macao, Philippines, South Korea, Germany, France, Italy, Australia, Taiwan $99 USD
Netherlands, Spain, Greece, Switzerland, Ireland, Belgium, Denmark, Cyprus, Portugal, Norway, Sweden $199 USD

Shipping to Russia, Belarus, Ukraine, India, and select Middle Eastern countries is currently suspended.

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Fulfillment & Dispatch

  • Processing time: 1–2 business days (24–48 hrs)
  • Dispatch window: Within 24–72 hrs after placing your order
  • Origin: Orders ship from Hong Kong or US warehouses depending on inventory
  • Shipping times vary by destination (shipping calculator coming soon)
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Customs & Import Duties

  • Customers are responsible for any local customs duties, VAT, or import fees.
  • USA Orders: Duty-free
  • EU VAT:
    • Orders under €150 – VAT collected at checkout
    • Orders over €150 – May be subject to VAT upon arrival
  • UK VAT:
    • Orders under £135 – VAT collected at checkout
    • Orders over £135 – May be subject to VAT upon arrival
  • ❗ If a customer refuses delivery due to customs or any other reason, no refund will be issued.
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Order Tracking & Support

  • A tracking number will be emailed to you once your order ships.
  • Tracking updates may take 24–48 hrs to activate after dispatch.
  • Need help? Contact our support team at support@nectrumgear.com