Frequently Asked Questions

❓

Looking for answers? Browse the sections below.
Still need help? Reach out to our team at support@nectrumgear.com — we’re happy to assist!

🌐

1. General Questions

What is your return policy?
We offer a 30-day return window for all items. Products must be unused, with tags, and in original packaging. To begin, visit our Return Policy page for instructions.
How do I track my order?
Once your order ships, we’ll email you a tracking number. You can use this to track delivery via the courier’s website.
Can I cancel or modify my order?
If your order hasn't shipped yet, contact us at support@nectrumgear.com right away. While we can’t guarantee changes after checkout, we’ll do our best to help.
Do you have a physical store?
Not at this time — we're an online-only brand. But with free shipping on qualifying orders and an easy returns process, you can shop risk-free.

🎒

What size should I order?
Use the size chart on the product page to find the right fit. Still unsure? Contact us and we’ll help guide you.
What materials are your products made of?
Materials are listed under the “Details” section of each product page. For more insights on fabric performance, visit our blog on sustainable gear materials.
How do I care for my product?
Care instructions are located on each product page. We recommend following them closely to extend product lifespan.
Can I see this product in other colors?
If other color options are available, they’ll be visible on the product page. If you don’t see what you’re looking for, email us!

💳

What payment methods do you accept?
We accept:
- Major credit cards (Visa, Mastercard, Amex)
- PayPal
- Apple Pay
- Shop Pay (Installments available on select purchases)
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and Shopify's secure payment system to ensure your data stays safe. Learn more in our Privacy Policy.

🚚

How long does shipping take?
Typical delivery is 8–12 business days. Expedited options are available for select locations. Full details are on our Shipping Policy.
Do you offer free shipping?
Yes! Free standard shipping is available on qualifying orders. See our Shipping Policy for threshold amounts by country.
Do you ship to P.O. Boxes?
Yes, we ship to P.O. Boxes. Please ensure your address is accurate to avoid delays.
Do you ship internationally?
Yes! We ship to most countries worldwide. Read our Shipping Guidelines for information on duties, VAT, and delivery timelines.

📩

How can I contact customer service?
Email us at support@nectrumgear.com. Our team replies within 1–2 business days.
What are your support hours?
Support is available Monday–Friday, 9:00am–5:00pm EST.
How can I provide feedback?
We value your thoughts! Send feedback via email at feedback@nectrumgear.com or visit our Contact Page.