Nectrum Limited Lifetime Warranty Policy
What’s Covered
- Fabric flaws or failures
- Stitching breakdowns
- Malfunctioning zippers, snaps, buckles, or other hardware
- Structural failures resulting from workmanship
Coverage remains valid for the lifetime of the product (as reasonably determined by Nectrum), and only for the original purchaser.
What’s Not Covered
- Normal wear and tear (abrasions, fading, fraying, pilling, material fatigue)
- Accidental damage or misuse
- Improper care (unapproved cleaning methods)
- Unauthorized repairs or modifications
- Cosmetic damage that does not affect function
- Lost or stolen items
- Incidental or consequential damages
How to File a Warranty Claim
- Proof of purchase (order number or receipt) is required.
- Contact Nectrum Support via support@nectrumgear.com.
- Include:
- A brief description of the issue
- Clear photos of the product and the defect
- Your order or purchase details
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Once reviewed and if approved:
- Nectrum will repair or replace the item at our discretion.
- If the product is no longer available, a comparable replacement or store credit may be offered.
Note: You may be responsible for shipping the item to Nectrum for evaluation or repair.
Additional Terms
- This warranty applies only to items purchased directly from Nectrum or authorized retailers.
- The warranty is non-transferable and applies only to the original purchaser.
- Repairs or replacements do not extend the original warranty period.
Questions?
Our team is here to help. If you’re unsure whether your product issue qualifies, reach out to support@nectrumgear.com and we’ll guide you through it.