1. Contact

If you have questions, need more details about our privacy practices, or want to make a complaint, contact us by email: support@nectrumgear.com

2. Collecting Personal Information

We collect certain information when you use the Site to help provide and improve our services.

• a. Device Information
  Purpose: Load the Site correctly and analyze performance.
  Collected via: Cookies, log files, web beacons, tags, or pixels.
  Details: IP address, browser type, time zone, referring pages, interactions.
  Shared with: Shopify (our ecommerce platform).
• b. Order Information
  Purpose: Fulfill orders, process payments, and provide confirmations.
  Collected via: Checkout forms.
  Details: Name, billing/shipping address, payment details, email, phone number.
  Shared with: Shopify and delivery partners.
• c. Customer Support Information
  Purpose: Provide service and resolve issues.
  Collected via: Contact forms, email, or chat.

3. Sharing Personal Information

We may share your data with service providers to fulfill orders and run the Site, including:

• Shopify – Privacy Policy
• Payment gateways (e.g., PayPal, Shop Pay)
• Logistics/shipping companies
• Law enforcement (if legally required)

4. Behavioural Advertising

We use your personal info to offer relevant ads on other sites:

• Google Analytics: Privacy Policy
• Facebook Ads: Settings
• Bing Ads: Opt-Out

To opt out:
Network Advertising Initiative
DAA Opt-Out Tool

5. Using Personal Information

• Process and deliver your orders.
• Communicate with you.
• Display personalized ads (if applicable).
• Improve the Site.

6. Selling Personal Information (CCPA)

Under California law, certain info may be considered "sold" for advertising. You may opt out by emailing us or adjusting ad preferences (see above).

7. Your Rights

• Access your data.
• Correct, update, or delete it.
• Object to processing or request data portability.
• To exercise these rights, email us. Your info may be processed/stored outside Europe, including in the U.S. (via Shopify). Shopify GDPR

• Know what personal data we collect.
• Request deletion.
• Opt out of sale of data.
• Designate an authorized agent.

8. Cookies

We use cookies to enhance your experience and gather analytics.

• Cookies Necessary for Site Functionality These cookies help with cart, checkout, security, and basic features.
  
• Reporting and Analytics Cookies Used for understanding visitor behavior and improving the Site.
  

You can manage cookies via your browser or opt-out at www.allaboutcookies.org. We currently do not respond to “Do Not Track” browser signals.

9. Changes & Complaints

We may update this policy to reflect changes in practices or regulations. The latest version will always be available on this page.

To file a complaint or if you feel your rights are violated, email us at support@nectrumgear.com. If you're unsatisfied, you may also contact your local data protection authority.