Privacy Policy

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This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from nectrumgear.com (the "Site"). By using the Site, you agree to the terms outlined here.

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1. Contact

If you have questions, need more details about our privacy practices, or want to make a complaint, contact us by email:
support@nectrumgear.com

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2. Collecting Personal Information

We collect certain information when you use the Site to help provide and improve our services.

  • a. Device Information
    Purpose: Load the Site correctly and analyze performance.
    Collected via: Cookies, log files, web beacons, tags, or pixels.
    Details: IP address, browser type, time zone, referring pages, interactions.
    Shared with: Shopify (our ecommerce platform).
  • b. Order Information
    Purpose: Fulfill orders, process payments, and provide confirmations.
    Collected via: Checkout forms.
    Details: Name, billing/shipping address, payment details, email, phone number.
    Shared with: Shopify and delivery partners.
  • c. Customer Support Information
    Purpose: Provide service and resolve issues.
    Collected via: Contact forms, email, or chat.

Note on Minors: We do not knowingly collect data from anyone under the age of 13. If you believe a child has submitted data, please contact us.

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3. Sharing Personal Information

We may share your data with service providers to fulfill orders and run the Site, including:

  • Shopify – Privacy Policy
  • Payment gateways (e.g., PayPal, Shop Pay)
  • Logistics/shipping companies
  • Law enforcement (if legally required)
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4. Behavioural Advertising

We use your personal info to offer relevant ads on other sites:

To opt out:
Network Advertising Initiative
DAA Opt-Out Tool

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5. Using Personal Information

  • Process and deliver your orders
  • Communicate with you
  • Display personalized ads (if applicable)
  • Improve the Site
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6. Selling Personal Information (CCPA)

Under California law, certain info may be considered "sold" for advertising. You may opt out by emailing us or adjusting ad preferences (see above).

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7. Your Rights

GDPR (EEA Residents)
  • Access your data
  • Correct, update, or delete it
  • Object to processing
  • Data portability
  • To exercise these rights, email us.
    Your info may be processed/stored outside Europe, including in the U.S. (via Shopify). Shopify GDPR
CCPA (California Residents)
  • Know what personal data we collect
  • Request deletion
  • Opt out of sale of data
  • Designate an authorized agent
  • Email us to submit a request or for more details.
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8. Cookies

We use cookies to enhance your experience and gather analytics.

  • Cookies Necessary for Site Functionality
    These cookies help with cart, checkout, security, and basic features.
    Cookies Necessary for Store Functionality
  • Reporting and Analytics Cookies
    Used for understanding visitor behavior and improving the Site.
    Analytics Cookies

You can manage cookies via your browser or opt-out at www.allaboutcookies.org.
We currently do not respond to “Do Not Track” browser signals.

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9. Changes

We may update this policy to reflect changes in practices or regulations. The latest version will always be available on this page.

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10. Complaints

To file a complaint or if you feel your rights are violated, email us at:
support@nectrumgear.com

If you're unsatisfied, you may also contact your local data protection authority.