Return & Refund Policy
At Nectrum, your satisfaction is our priority. If something’s not quite right, we’re here to make it right.
1. Return Window
You may request a return within 30 days of receiving your order.
2. Return Eligibility
- Items must be unused, unworn, and in their original condition, with tags attached and in original packaging.
- A receipt or proof of purchase is required.
3. How to Start a Return
To initiate a return, please email us at support@nectrumgear.com with:
- Your order number
- The reason for return
If your return is approved, we’ll send you a return label and detailed instructions.
⚠️ Returns sent without prior approval will not be accepted.
4. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If your item is:
- Damaged
- Defective
- Not what you ordered
Email us at support@nectrumgear.com and we’ll resolve the issue by replacing the item or issuing a refund—whichever you prefer.
5. Exchanges
We do not offer direct exchanges.
If you need a different product, please place a new order after returning the original item for a refund.
6. EU 14-Day Cooling-Off Period
If your order was delivered within the European Union, you are entitled to cancel or return it within 14 days of delivery for any reason.
Items must be unused, with tags, in original packaging, and include proof of purchase.
7. Refunds
- Once your return is received and inspected:
- We will notify you of approval status
- If approved, a refund will be issued to your original payment method within 10 business days
- Additional processing time may apply depending on your bank or credit card issuer
If it’s been more than 15 business days since your refund was approved, please contact us at support@nectrumgear.com.
8. Return Shipping Costs
- If your return is due to a damaged, defective, or incorrect item, we’ll cover return shipping.
- For all other returns, return shipping costs may be deducted from your refund, unless otherwise stated.