1. Return Window

You have 30 calendar days from the date you receive your order to request a return. The return window begins on the delivery date confirmed by the carrier's tracking information. Requests made after 30 days will not be accepted.

2. Return Eligibility

To be eligible for a return, items must meet all of the following conditions:

• Unused, unworn, unwashed, and in original condition
• All original tags and labels still attached
• In original packaging (if applicable)
• Accompanied by a valid proof of purchase (order confirmation email or order number)

3. Non-Returnable Items

The following items are final sale and cannot be returned or refunded:

• Gift cards
• Items marked "Final Sale" or "Non-Returnable" at the time of purchase
• Items that have been altered, tailored, or customized
• Intimate apparel, swimwear, and personal care products (for hygiene reasons)
• Bundled or promotional items where the full bundle is not returned

Non-returnable status is displayed on the product page and at checkout. Please review before completing your purchase.

4. How to Start a Return

All returns require prior authorization. To begin:

• Step 1: Email support@nectrumgear.com with your order number and reason for the return.
• Step 2: Our team will review your request and respond within 2 business days.
• Step 3: If approved, you will receive a prepaid return shipping label and packaging instructions via email.
• Step 4: Ship the item(s) within 7 days of receiving your return label. Returns not shipped within this timeframe may have their authorization revoked.

5. Return Shipping

Original shipping charges (including express or expedited fees) are non-refundable unless the return is due to our error.

6. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If you received an item that is damaged, defective, or not what you ordered, contact us within 48 hours of delivery at support@nectrumgear.com with:

• Your order number
• A description of the issue
• Photographs clearly showing the damage or defect

We will, at our discretion, offer a replacement or full refund (including return shipping costs). You will not be required to return damaged or defective items unless we specifically request it.

7. Exchanges

We do not offer direct exchanges. If you need a different size, color, or product, please initiate a return for a refund and place a new order separately. This ensures the fastest processing time and guarantees availability of the item you want.

8. Refunds

Once your return arrives at our facility, we will inspect the item(s) and notify you of the approval or rejection of your refund within 5 business days.

• Approved refunds will be issued to your original payment method within 10 business days of approval.
• Depending on your bank or credit card provider, it may take an additional 5–10 business days for the refund to appear on your statement.
• Rejected refunds: If an item does not meet our eligibility requirements, we will notify you and offer to ship the item back to you at your expense, or you may authorize us to dispose of it.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@nectrumgear.com.

9. Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

• Check your bank account or credit card statement again.
• Contact your bank or card issuer — there is often a processing delay before a refund is posted.
• If you've done both and still have not received your refund, please contact us at support@nectrumgear.com and we will investigate.

10. European Union — 14-Day Cooling-Off Period

If your order was delivered to an address within the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason, in accordance with the EU Consumer Rights Directive (2011/83/EU). To exercise this right:

• Items must be unused, with all original tags attached, and in original packaging.
• You must notify us of your decision to return within 14 days of receiving the goods.
• Return shipping costs are the customer's responsibility unless the item is defective.
• We will process your refund within 14 days of receiving the returned goods or proof that they have been sent back, whichever comes first.

This right does not apply to goods that have been personalized, custom-made, or that are sealed for hygiene reasons and have been opened.

11. United Kingdom — Consumer Contracts Regulations

If you are a UK customer, you have 14 days from the date of delivery to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The same conditions and process outlined in Section 10 above apply. Faulty items are covered under the Consumer Rights Act 2015, which entitles you to a refund, repair, or replacement.

12. Australia — Consumer Guarantees

If you are an Australian customer, our goods come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This policy does not limit those statutory rights.

13. Chargebacks & Payment Disputes

We encourage customers to contact us directly before filing a chargeback or payment dispute with their bank. We are committed to resolving issues fairly and promptly. Filing a chargeback before contacting us may delay resolution and could result in your account being suspended from future purchases while the dispute is under review.

14. Abuse of This Policy

We reserve the right to refuse returns or limit future purchases from customers who we reasonably believe are abusing this policy. Examples include, but are not limited to: serial returns, returning used or worn items, fraudulent claims, or "wardrobing" (wearing items and returning them). We track return patterns and may take action including declining return requests, closing accounts, or banning future orders.

15. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. The policy in effect at the time of your purchase will govern your return. We encourage you to review this page periodically.

16. Contact Us

If you have any questions about this policy or need assistance with a return, please reach out: