Shipping and Refunds Policy

Shipping Policy

All orders are usually processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

  • For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

U.S. Shipping Options

Price

2-14 Day Shipping (Order under $99)

$9.99

2-14 Day Shipping (Order over $99)

Free

2-4 Day Shipping

1-2 Day Shipping

Price will be calculated at checkout

NOTE: We are not responsible for shipping carrier delays.

24/7 Friendly
Support

Free US Shipping
over $99

Secure Online
Payment

Money-back

guarantee

International Shipping Policy

We process orders within 2-3 business days, excluding weekends and holidays. Pre-ordered items are processed within 2-3 business days of arrival in stock.
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.

If you need any assistance with your order, please contact us immediately. We will not be able to make changes to your order after it has shipped.
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

 

Free Shipping Thresholds:

 

Free shipping on orders over $99 USD:
• USA (continental), Canada
• Thailand, South Korea, Macao, Malaysia, Singapore, Philippines
• Japan, Hong Kong SAR

 

Free shipping on orders over $199 USD:
• Germany, Greece, France, Cyprus
• Italy, United Kingdom
• Netherlands, Spain, Switzerland
• Denmark, Belgium, Ireland
• Portugal, Norway, Sweden
• Australia

 

Note: Shipping to Russia, Belarus, Ukraine, some Middle Eastern countries, and India is currently suspended.

 

Warehouses and Processing:
• International orders ship from warehouses in Hong Kong and U.S.
• Orders processed within 24-48 hours on weekdays
• Dispatch within 24-72 hours after order placement
• Delivery times vary by destination (shipping tables currently being updated)

 

Customs & Import Duties:
• Customers are responsible for customs and import duties where applicable
• USA orders are duty-free
• EU VAT:

  • Orders under €150: Charged at checkout
  • Orders over €150: May be subject to VAT upon arrival
    • UK VAT:
  • Orders under £135: Charged at checkout
  • Orders over £135: May be subject to VAT upon arrival

Important: If a customer refuses to receive the package, Nectrum cannot process a refund.

Shipping Options

Estimated delivery time

Price

Regular Shipping

3 to 28 working days depending on the shipping address.

Price will be calculated at checkout

Express Shipping

3 to 14 working days depending on the shipping address.

Price will be calculated at checkout

NOTE: We are not responsible for shipping carrier delays.

Refunds Policy

Refunds Policy
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@nectrumgear.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

We will send you an email once your return has been received and inspected to advise you that we have received your returned item. We will also notify you if your refund has been approved or rejected. If you are authorized, your refund will be processed and a credit will be made to your credit card or original mode of payment within a certain amount of days.

Order Process

01.

Orders are processed in 2-3 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 2-3 business days of their arrival in stock.

02.

Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us right away at support@nectrumgear.com We will be unable to make changes to your order once it has been shipped.

04.

Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.